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Update: El Al to honor mistake fares, offering direct flight add-on

El Al announced Thursday afternoon that it would honor all fares purchased during Monday’s glitch that left customers with the opportunity to purchase tickets for as low as $330. The company is also offering passengers who cashed in on the deal a chance to fly direct for an additional $75 each way.

Read more about the company’s decision in our latest brief.

The full text of the El Al news release appears below: [[READMORE]]

NEW YORK – August 9, 2012 – EL AL Israel Airlines is announcing that the tickets which were purchased on a variety of travel internet sites and ticketed earlier this week (on August 6th) will be honored. In addition, EL AL is offering a more convenient option to anyone who has been ticketed at one of these low fares on flights from the USA to Israel.

The tickets that these passengers are currently holding are for travel via a stopover in Europe in both directions. However, to better accommodate these passengers, EL AL is offering a choice to travel nonstop roundtrip to Israel from New York (JFK or Newark) for an additional cost of $75 each way. Yet another choice is that EL AL is offering a full refund without penalty to anyone wishing to cancel their tickets. To take advantage of the nonstop flights or to cancel, passengers holding these tickets should email EL AL between August 14 and 31, 2012 via email to flydirect@elalusa.com and an EL AL representative will respond to the request.

EL AL Vice President/General Manager Danny Saadon stated, “Although a review of this occurance has not been finalized, a decision was made to accommodate EL AL passengers who purchased these low fares because we value our reputation of offering excellent customer service. Hopefully, we have provided an opportunity to many first timers to visit Israel as well as reconnect family and friends.”

For two hours on August 6th, incorrect fares to Israel were published on a variety of travel internet sites.

EL AL continues to offer nonstop flights to Israel as well as via Europe at attractive fares year round.

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